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Multiple Perspectives on Assault: The 360-Degree Interview

Nurse Researcher, Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA

Robert A. Zeiss

Office of Academic Affiliations, Department of Veterans Affairs, Washington, DC; Robert.Zeiss{at}va.gov

Jill Rierdan

University of Massachusetts, Boston

Workplace violence is common in health care settings. The authors review various models of this violence that have developed over time. From a linear model, understanding progressed to an interactional and then to a contextual model of assault that examines interactions of the aggressor, victim, and the environment. To date, there has not been a satisfactory research methodology to explore the complexities of the contextual model. This article proposes the 360-degree evaluation as an appropriate methodology for examination of multiple perspectives on assault. The 360-degree model allows comparison of perspectives of the assailant, victim, victim's peers, and victim's supervisor. J Am Psychiatr Nurses Assoc, 2009; 14(6), 413-420.

Key Words: workplace violence • assault • health care violence • 360-degree evaluation

Journal of the American Psychiatric Nurses Association, Vol. 14, No. 6, 413-420 (2009)
DOI: 10.1177/1078390308327039


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